Grievance Redressal

Our Commitment

At LakshayPe, we are committed to resolving every customer concern in a fair, transparent and timely manner.

How to Raise a Complaint

• Call our support team on +91 98198 24340 / +91 99200 83335.
• Email us at support@lakshaype.com with your registered mobile number and transaction ID.
• Use the Contact page to send us an enquiry.

Resolution Timelines

• Acknowledgement within 24 hours of receiving your complaint.
• Resolution within 7 working days for most complaints.
• Complex cases involving banks or billers may take longer; you will be kept updated.

Escalation — Grievance Officer

If you are not satisfied with the resolution, you may escalate your complaint to our Grievance Officer:

BBPS Complaints

For BBPS bill payment complaints, you can also raise a complaint through the Bharat Bill Payment System complaint process using your transaction reference number.